Avoiding Online Scams
We have compiled a quick guide to common classified scams to help you be safe and confident when buying and selling online with eBility.
Classified scams trick online shoppers on classified websites into thinking they are dealing with a legitimate contact, but it is a scammer.
When buying online
- The seller is overseas or unavailable and insists that you deal with a third party like a shipping company.
- Requests that payment is made through international money transfer services, such as Western Union, via cheque or direct bank transfers.
- Emails with links to a payment service, especially those that require your login.
When selling online
- The buyer wants the item without inspecting it.
- The buyer is overseas and wants it shipped to them. Shipping overseas is costly, and it is unlikely to be a genuine request.
- The buyer asks that you pay for shipping - particularly if they have requested that they pay by cheque or third party transfer.
- You receive a cheque for more than the agreed amount. The buyer claims this was an error and requests that the overpaid amount be returned.
- Do not send items unless payment has been received. If you have accepted a cheque, make sure your bank has cleared the funds before shipping.
General Tips for Buyers and Sellers
- If a deal seems too good to be true, it probably is!
- Always exercise caution. If you are concerned that a buyer or seller may not be genuine - do not proceed.
- Always have another person present during item inspections.
- The email address is suspect. Sometimes the emails include well-known company names, but the email provider is a free one such as Gmail or Hotmail, for example,
- If you are unsure that a link in an email is actual, do not use it; instead, go directly to the company's official website. For example, if you have an email from PayPal asking to log in, don't click on the embedded link in the email; type paypal.com into your address and bar and log in through there.
Where to go for help
If you encounter any suspect or fraudulent activity while using eBility, you can contact us to let us know.
You can also Report a Scam through Scamwatch.
Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about recognising, avoiding, and reporting scams. Scamwatch gives examples of scams to help you identify if you are being targeted.
If your identity has been stolen
- Call or visit the local police station.
- Call your bank or financial institutions.
- Change your online passwords.
- Contact IDCARE on 1800 595 160
- Apply for a Commonwealth Victim's Certificate. You may need this certificate to re-establish your identity with government agencies or financial institutions. The Attorney-General's Department issues the certificate.