Privacy and Confidentiality
Queensland Braille Writing Association is committed to the principles outlined in the Privacy Act (Amendment 2001) and has in place procedures that ensure compliance with the legislation.
Staff and volunteers are responsible for ensuring that the procedures are understood and followed and training is provided for staff and volunteers to make sure they are aware of privacy requirements.
The key guidelines for respecting Service user privacy at Queensland Braille Writing Association are:
- Service user information is kept in a secure place
- All information relating to service users is confidential and will not be disclosed to any other person or organisation without the permission of the service user.
- Permission to share information will be sought only when the sharing of information is necessary to ensure appropriate services are delivered or when Service user's permission has been given to release details for social interaction
- Only information necessary for delivering effective services is collected
- Staff receive ongoing training that they are not to discuss service users outside of the service
- The provision of information to people outside the service must be authorised by the Coordinator
- Any discussions between staff or authorised volunteers about Service users are held in private